Privacy Policy

Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) Web site and governs data collection and usage. By using the Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) website, you consent to the data practices described in this statement.


Collection of your Personal Information

Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com). This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) public message boards, this information may be collected and used by others. Note: Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) does not read any of your private online communications.

Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) encourages you to review the privacy statements of Web sites you choose to link to from Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) so that you can understand how those Web sites collect, use and share your information. Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) is not responsible for the privacy statements or other content on Web sites outside of the Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) and Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) family of Web sites.

Use of your Personal Information

Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) collects and uses your personal information to operate the Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) Web site and deliver the services you have requested. Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) also uses your personally identifiable information to inform you of other products or services available from Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) and its affiliates. Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) does not sell, rent or lease its customer lists to third parties. Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com), and they are required to maintain the confidentiality of your information.

Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) keeps track of the Web sites and pages our customers visit within Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com), in order to determine what Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) services are the most popular. This data is used to deliver customized content and advertising within Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) to customers whose behavior indicates that they are interested in a particular subject area.

Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) or the site; (b) protect and defend the rights or property of Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com); and, (c) act under exigent circumstances to protect the personal safety of users of Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com), or the public.

Use of Cookies

The Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) pages, or register with Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) site or services, a cookie helps Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) Web site, the information you previously provided can be retrieved, so you can easily use the Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) services or Web sites you visit.

Security of your Personal Information

Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) secures your personal information from unauthorized access, use or disclosure. Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) will occasionally update this Statement of Privacy to reflect company and customer feedback. Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) encourages you to periodically review this Statement to be informed of how Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) is protecting your information.

Contact Information

Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) welcomes your comments regarding this Statement of Privacy. If you believe that Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) has not adhered to this Statement, please contact Texas Health Harris Methodist Hospital Southlake (www.texashealthsouthlake.com) at webmaster@texashealthsouthlake.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.


NOTICE OF PRIVACY PRACTICES

Effective July 9, 2013

This Notice describes how medical information about you may be used and disclosed, and how you may get access to this information. Please review it carefully.

UNDERSTANDING YOUR HEALTH INFORMATION

Each time you visit a hospital, physician, or other healthcare provider, a record of your visit is made in order to manage the care you receive. Texas Health Harris Methodist Hospital Southlake (THHMHS) understands that the medical information that is recorded about you and your health is personal. The confidentiality of your health information is also protected under both state and federal law. This Notice of Privacy Practices describes how THHMHS may use and disclose your information and the rights that you have regarding your health information. This notice applies to all THHMHS healthcare facilities (both inpatient and outpatient). It also applies to physicians and allied health professionals with staff privileges at THHMHS. THHMHS has an electronic health record and will not use or disclose your health information without written authorization, except as described in this Notice. Use or disclosure pursuant to this Notice may include electronic transfer of your health information.

YOUR HEALTH INFORMATION RIGHTS

Although your health information is the physical property of the facility or practitioner that compiled it, the information belongs to you, and you have certain rights over that information. You have the right to:

  • Request, in writing, a restriction on certain uses and disclosures of your health information. However, agreement with the request is not required by law, such as when it is determined that compliance with the restriction cannot be guaranteed. In addition, you have the right to request, in writing, a restriction on disclosures of health information to a health plan with respect to treatment services for which you have paid out of pocket in full. In this case, we will honor the request. It will be your responsibility to notify any other providers of this restriction.
  • Request, by written authorization, to inspect or obtain a copy of your health record as provided by law.
  • Request, in writing, that your health record be amended as provided by law, if you feel the health information we have about you is incorrect or incomplete. You will be notified if the request cannot be granted.
  • Request, in writing, that we communicate with you about your health information in a specific way or at a specific location. Reasonable requests will be accommodated.
  • Request, in writing, to obtain an accounting of disclosures of your health information as provided by law.
  • Obtain a paper copy of this Notice of Privacy Practices on request.

You may exercise these rights by directing a request to the Privacy Contact listed on this Notice.

OUR RESPONSIBILITIES

THHMHS has certain responsibilities regarding your health information, including the requirement to:

  • Maintain the privacy of your health information.
  • Provide you with this Notice that describes THHMHS legal duties and privacy practices regarding the information that we maintain about you.
  • Abide by the terms of the Notice currently in effect.
  • Inform you that your personal health information may be used or disclosed electronically, as permitted by law.
  • Inform you that the hospital must keep your medical records for a time required by law and then may dispose of them as permitted by law.

THHMHS entities reserve the right to change these information privacy policies and practices and to make the changes applicable to any health information that we maintain. If changes are made, the revised Notice of Privacy Practices will be made available at the THHMHS facility, will be posted on the THHMHS web site and will be supplied when requested.

Categories of Uses and Disclosures of Health Information

When you obtain services from THHMHS, certain uses and disclosures of your health information are necessary and permitted by law in order to treat you, to process payments for your treatment and to support the operations of the entity and other involved providers. These following categories describe ways that THHMHS may use or disclose your information, and some representative examples are provided in each category. All of the ways your health information is used or disclosed should fall within one of these categories. Your health information may be used for treatment. For example: Disclosures of medical information about you may be made to doctors, nurses, technicians, medical residents or others who are involved in taking care of you at THHMHS. This information may be disclosed to other physicians who are treating you or to other healthcare facilities involved in your care. Information may be shared with pharmacies, laboratories or radiology centers for the coordination of different treatments. Your health information may be used for payment.

For example: Health information about you may be disclosed so that services provided to you may be billed to an insurance company or a third party. Information may be provided to your health plan about treatment you are going to receive in order to obtain prior approval or to determine if your health plan will cover the treatment.

Your health information may be used for health care operations.

For example: The information in your health record may be used to evaluate and improve the quality of the care and services we provide. Students, volunteers, trainees may have access to your health information for training and treatment purposes as they participate in continuing education, training, internships, and residency programs.

Health Information Exchange (HIE). Texas Health participates in electronic health exchanges and may share your health information as described in this Notice. Participation is voluntary. You will be given the opportunity to opt in to the electronic health information exchanges at the time of admission or registration.

Business Associates: There are some services that we provide through contracts with third party business associates. Examples include external laboratories, transcription agencies and copying services. To protect your health information, THHMHS require these business associates to appropriately protect your information.

Directory: Unless you give notice of an objection by requesting to be a “Confidential” patient, your name, location in the facility, general condition and religious affiliation will be used for patient directories, in those entities where such directories are maintained. This information may be provided to members of the clergy. This information, except for religious affiliation, may also be provided to other people who ask for you by name.

Continuity of Care: In order to provide for the continuity of your care once you are discharged from one of our facilities, your information may be shared with other healthcare providers such as home health agencies. Information about you may be disclosed to community services agencies in order to obtain their service on your behalf.

Disclosures Requiring Verbal Agreement

Unless you give notice of an objection, and in accordance with your authorization to Verbally Release Health Information, medical information may be released to a family member or other person who is involved in your medical care or who helps pay for your care. Information about you may also be disclosed to notify your family member, legally authorized representative or other person responsible for your care about your location and general condition. This may include disclosures of information about you to an organization assisting in a disaster relief effort, such as the American Red Cross, so that your family can be notified about your condition. You will be given an opportunity to agree or object to these disclosures except as due to your incapacity or in emergency circumstances.

Disclosures Required by Law or otherwise Allowed without Authorization or Notification

The following disclosures of health information may be made according to state and federal law without your written authorization or verbal agreement:

  • When disclosure is required by federal, state, and local law, judicial or administrative proceedings, or for law enforcement. Examples would be reporting gunshot wounds or child abuse, or responding to court orders;
  • For public health purposes, such as reporting information about births, deaths, and various diseases, or disclosures to the FDA regarding adverse events related to food, medications, or devices;
  • For health oversight activities, such as audits, inspections or licensure investigations;
  • To organ procurement organizations for the purpose of tissue donation and transplant;
  • For research purposes, when the research has been approved by an institutional review board;
  • To coroners, medical examiners, and funeral directors for purpose of identification, the determination of the cause of death or to perform their duties as authorized by law;
  • To avoid a serious threat to the health and safety of a person or the public;
  • For specific governmental purposes, such as protection of the President;
  • For workers’ compensation purposes;
  • To military command authorities as required for members of the armed forces;
  • To authorized federal officials for national security and intelligence activities as authorized by law;
  • To correctional institutions or law enforcement officials concerning the health information of inmates, as authorize by law.

Other Allowable Uses and Disclosures Without Authorization

Other uses or disclosures of your health information that may be made include:

  • Contacting you to provide appointment reminders for treatment or medical care, as well as to recommend treatment alternatives;
  • Notifying you of health-related benefits and services that may be of interest to you;
  • Contacting you about disease management programs, wellness programs, or other community-based initiatives or activities in which Texas Health participates.
  • If THHMHS is paid by any third party to provide communications to you because you are a patient, you will be informed that THHMHS is being paid. You have the right to opt out of receiving such communications.
  • Using your health information for the purposes of fundraising for THHMHS. You will have the opportunity to opt out of any future communications. Contact the Privacy Officer on this Notice for instructions on opting out.

Breach Notification

In certain instances, you have the right to be notified in the event that we, or one of our business associates, discover the unauthorized use or disclosure of your unsecured health information that may reasonably result in financial, reputational or other harm to you. Notice of any such breach will be made as required by state and federal law.

Required Uses and Disclosures

Under the law we must make disclosures when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with federal privacy law.

Uses and Disclosure Requiring Authorization

Any other uses or disclosures of your health information not addressed in this Notice or otherwise required by law will be made only with your written authorization. You may revoke such authorization at any time. Specific examples of uses or disclosures requiring authorization include: use of psychotherapy notes, marketing activities, and some types of sale of your health information.

Privacy Complaints

You have the right to file a complaint if you believe your privacy rights have been violated. This complaint may be addressed to the Privacy Contact listed in this Notice, or to the Secretary of the Department of Health and Human Services. There will be no retaliation for registering a complaint.

Privacy Contact

Address any question about this Notice or how to exercise your privacy rights to the Privacy Officer at 972-419-5823.